In purchasing a product, you agree to accept delivery of the product at the address you have nominated. We will email or text you with approximate delivery dates and times once your order is ready for delivery, and may also send you a tracking number.
If you are not able to accept delivery on the date(s) and at the time(s) that we notify you of, you must advise us before a delivery is attempted. Any and all failed delivery attempts made by a courier will be charged to you at full price.
When you go through the checkout to pay for your products, you can choose whether delivery requires you to sign for the product(s) or whether the product(s) can be left at your chosen location without signature (we refer to this as “authority to leave”). If you choose not to sign on delivery and provide us “authority to leave”, then you take the risk of the product(s) being damaged or stolen once we have delivered them to your chosen location.
We know that everyone hates waiting around for a delivery. We will use reasonable endeavours to meet the timeframes for delivery that we share with you, but they are estimates only.
Many factors (some of which are beyond our control) can affect these timeframes and we cannot guarantee that they will always be met. We reserve the right to amend our estimated timeframes without notice to you and we will not be liable to you for any delays.
So that we can deliver the products in your order to the delivery address, we need you to make sure that on the date(s) and at the time(s) for delivery:
If the delivery address is an apartment building or block of units, we are able to deliver to the door of the apartment or unit if:
Where we consider the premises, or environment and circumstances, to be unsafe or unsuitable for our team to deliver the products in your order to the delivery address, we reserve the right to refuse to complete the delivery. If this happens, our Customer Service team will be in touch with you to make alternate arrangements with you. Additional fees may apply where delivery needs to be rescheduled due to no fault of AMG or our delivery team.
When placing an order with us, you may (depending on the delivery address you provide) also be given the option to apply the following additional services to your order:
We will require that someone is present at the delivery address for us to carry out our Room Service Delivery and Premium Delivery services.
If you apply Room Service Delivery services to your order, to ensure our delivery team can complete the delivery of your products, you will also need to make sure that our delivery team have clear, unobstructed and safe access to:
If you apply Premium Delivery services to your order, the following conditions will also apply to the delivery and assembly of your products by our delivery team:
You can find out more about AMG’s delivery services, including where Room Service Delivery and Premium Delivery services are available here.
We retain title to and ownership of each product in your order until payment is received in full for the product and it has been delivered to you.
Risk (including risk of loss or damage) in any product purchased passes to you upon delivery of the product to the address you provide us for delivery of your order.
If a product we deliver to you is damaged, you can ask us to remedy the damage (refer to Your rights under the Australian Consumer Law). You must contact our Customer Service team at A[email protected] as soon as possible after discovering the damage. We may ask you to provide evidence (such as photos) to support your claim. Depending on the extent of the damage, we will repair or replace the product or will provide you with a full or partial refund.
If the product we deliver to you is not the product you ordered, or if we supply the wrong products or wrong amount of products to you (whether too many or too few), you must promptly contact our Customer Service team at A[email protected]. We will ask you to return any incorrect or excess products received and will arrange for those products to be collected from you.
If you have changed your mind about your order, you have the following options:
a. If your order balance is not paid in full, you may remove or exchange items up to the value of your initial deposit. Please note that the new balance after adjustments cannot be less than the initial deposit amount.
b. If you choose to remove items from your order and this results in a negative balance, the deficit will be converted to a Store Credit Note, which will not be refunded as cash.
c. If your order is paid in full and you wish to cancel it entirely, you will receive a credit note for the full amount of the invoice, valid for 12 months. Alternatively, you may exchange any items in your order for other items of equal or greater value. Any additional items will be priced at the current advertised rates and may incur additional delivery fees.
d. If you decide to cancel your standard purchase order before taking possession and do not want a Store Credit or exchange, a cancellation fee will apply. This fee will be calculated as thirty percent (30%) of the total initial purchase value of the item(s) being cancelled, as stated on the Tax Invoice. If you opt for a refund, the cancellation fee will be deducted, and the remaining balance will be returned to you using the original payment method. Please note that cash refunds cannot be issued if payment was made using a Credit Voucher, Promotion, or Gift Card.
e. If you have received your items and changed your mind, you may return the product(s) within 7 days, provided they are in their original, unopened packaging. A 30% cancellation fee will be applied to the total of the returned items if you choose a refund instead of store credit. Please be aware that any delivery return bookings for a change of mind are not covered by AMG Livings and must be prepaid. This policy does not apply to customised products, for more detail please refer to our change mind policy.This policy does not apply to defective goods; please refer to our Warranty Policy and Australian Consumer Law for more information.
f. Once you have received your items, AMG Livings cannot accept returns of unboxed, assembled, or used goods if you have changed your mind or find them unnecessary. This includes cases where a third party was engaged to assemble or unpack the items on your behalf. This policy does not apply to defective goods; please refer to our Warranty Policy and Australian Consumer Law for further details.
Australian Consumer Law: As a consumer under the Australian Consumer Law, you have certain rights, including consumer guarantees. Nothing in this change of mind policy limits, excludes, or modifies any rights that cannot be lawfully limited, excluded, or modified.
If you have concerns about a purchased item, please refer to our Warranty Policy and contact our customer service team for assistance.
We offer a one-year warranty on all our furniture, covering manufacturing defects and material issues. If your furniture gets damaged due to quality problems within the warranty period, we will provide free repair or replacement. Please provide your order number and photos of the furniture so we can process it as soon as possible. If you are not satisfied with the furniture within 7 days of purchase, we also offer return and exchange services. For more details, please refer to our Return Policy Section or contact our customer service team.
We’re happy to help. All our furniture comes with detailed installation instructions that guide you through the process. If you need additional help, we offer professional in-home assembly services. Simply call our customer service center or schedule a service on our website, and our team will contact you to arrange a technician visit.
We apologize for the delay. Please provide your order number, and we will immediately check the status and get back to you. In some cases, delivery may be delayed due to uncontrollable factors like weather or traffic. We strive to get your order to you as soon as possible and sincerely apologize for the inconvenience. If you would like to expedite the process, we can also try to arrange priority shipping.
To maintain the appearance and longevity of your leather sofa, we recommend gently wiping the surface with a clean, soft cloth regularly, avoiding direct sunlight or heat sources. Additionally, we suggest using a specialized leather care product every three months to prevent cracking or discoloration. If you need further care tips, feel free to contact us anytime.
All the materials used in our furniture meet international environmental standards and are non-toxic and safe, making them ideal for homes with children. Each piece of furniture undergoes rigorous quality testing and certification, including fire resistance and non-hazardous chemicals certifications. If you have specific questions about the materials or would like to review our certification documents, we would be happy to provide detailed information.
We understand how important color and size selection is when purchasing furniture. We offer free sample services—simply request the color samples you’re interested in online, and we will send them to your address. Additionally, our professional measurement team can provide in-home measurement services to ensure the furniture fits your living space perfectly.
We offer a range of custom services, allowing you to choose the size, color, materials, and more according to your specific needs. Let us know your requirements, and our design team will create a tailored furniture solution for you. Once confirmed, we’ll arrange for production. Please note that custom furniture typically requires longer production and delivery times, and we’ll keep you informed at every step.
We are sorry to hear that you are unhappy with our service. We value every customer’s feedback and aim to improve continuously. You can call our customer service hotline or leave a message on our website, and our customer manager will contact you within 24 hours to understand the situation and offer a solution. We sincerely hope to improve your experience with us.
The conditions for order cancellation or modification depend on the status of your order . If your order has not yet been shipped, you can contact our customer service team at any time to make changes or cancel it. If the order has already been shipped, we will assist you with the return process according to our return policy. Please contact our customer service team as soon as possible with your order number, and we will handle it promptly. But Not apply to Customised products, for more detail please refer to our change mind policy.
Changing your payment method or requesting a new invoice is very simple. Please contact our customer service team, provide your order number and new payment information, and we will assist you with the update. For invoice requests, please provide your order details and invoice requirements, and we will send the updated invoice to your email as soon as possible.