FAQ
We offer a one-year warranty on all furniture, covering manufacturing defects and material issues. If your furniture is damaged due to quality problems within the warranty period, we will provide repair or replacement services free of charge. Please provide your order number and photos of the furniture so we can process your request promptly. If you are not satisfied with your purchase within 30 days, we also offer return and exchange services. For details, please refer to our return policy page or contact our customer service team.
We are happy to help. All our furniture comes with detailed assembly instructions that you can follow step-by-step. If you need additional assistance, we offer professional in-home installation services. Just call our customer service center or book the installation service through our website. Our team will contact you soon to arrange for a technician to visit your home.
We apologize for the delay. Please provide your order number, and we will check the order status immediately and update you. In some cases, delivery times may be delayed due to uncontrollable factors such as weather or traffic. We will do our best to ensure your order is delivered as soon as possible, and we apologize for any inconvenience caused. If you wish to expedite the delivery, we can also try to arrange priority shipping.
All materials used in our furniture meet international environmental standards and are completely non-toxic, making them ideal for homes with children. Each piece of furniture undergoes strict quality testing and certification, including fire resistance and non-hazardous chemical certification. If you have specific material concerns or would like to review the relevant certification documents, we are happy to provide detailed information.
Absolutely! We understand that color and size selection is crucial when purchasing furniture. We offer a free sample service; you can request color samples online, and we will send them to your address. Additionally, our professional measuring team can provide in-home measurement services to ensure the selected furniture fits your living space.
Yes,We offer various customization services, allowing you to choose the size, color, material, etc., according to your specific needs. Please share your requirements with us, and our design team will tailor a furniture solution for you and arrange production as soon as you confirm. Please note that customized furniture may require a longer production and delivery time, and
We’re sorry to hear that you are dissatisfied with our service. We take every customer’s feedback seriously and strive to improve our service. You can call our customer service hotline directly or leave a message on our website. Our customer manager will contact you within 24 hours to understand the situation and provide a solution. We sincerely hope to offer you a better experience.
The conditions for order cancellation or modification depend on the order status. If your order has not been shipped, you can contact our customer service team anytime to make changes or cancel it. If the order has already been shipped, we will assist you in processing the return according to our return policy. Please contact our customer service team as soon as possible with your order number, and we will handle it immediately.
Changing the payment method or requesting a new invoice is straight forward. Please contact our customer service with your order number and the new payment method information, and our team will assist you with the change. Regarding invoice issues, please provide your order information and invoice requirements, and we will issue a new invoice and send it to your email as soon as possible.